Terms and Conditions

From our small team at SF.DIGITAL: Thank you for your trust. It means a lot.

Since we don't know all of you personally, we have to put in place some Terms and Conditions to make things simple for you and for us. We have tried to keep this in plain English and avoid confusing legal terms wherever possible. If you have any questions, please contact us.

We are Soundfocus Digital Ltd, trading as SF.DIGITAL (“The Company”, “SF.DIGITAL”, “Soundfocus Digital Ltd”, “Soundfocus”, “we”, “us” or “our”). Our registered address is Soundfocus Digital Ltd, Blick Studios, 46 Hill St, Belfast BT1 2LB and our company number is NI709687.

The following Terms and Conditions apply to all products and services (collectively, the “Services”) provided by us. As the Customer you confirm that, in relation to any agreement entered into and the purchase by you of the Service(s), that you are acting in a “business capacity” and are not and will not “deal as a consumer” for the purpose of section 12 of the Unfair Contract Terms Act 1977.

1. Acceptance

It is not necessary for any Customer to have signed an acceptance of these Terms and Conditions for them to apply. If a Customer accepts a proposal then the Customer will be deemed to have satisfied themselves as to the terms applying and have accepted these Terms and Conditions in full.

Please read these Terms and Conditions carefully. Any purchase or use of our Services implies that you have read and accepted these Terms and Conditions and acknowledge our Privacy Policy.

2. Fees and charges

The Company provides ‘digital media’ Services including design, development, Software, photographic and image processing Services. These include, but are not limited to, the creation of websites, online stores, print media, Software, front-end web development and the subcontracting of hosting Services. Collectively the Company refers to these as the “Services”. 

2.1 Websites, online stores and hosting

Charges for our Services are defined in the Proposal that the Customer receives via e-mail. The terms of the Proposal are effective for 30 days after presentation to the Customer. If the Customer does not execute this Agreement within the time identified, the Proposal, together with any related Terms and Conditions and deliverables, may be subject to amendment, change or substitution. The Company reserves the right to alter or decline to provide a Proposal after expiry of the 30 days.

Websites are designed and developed by us and then centrally hosted and delivered to you under a software-as-a-service subscription model. Our Services are offered with a minimum commitment period of twelve (12) months (per Service), commencing from the date of initiation. Subscription fees are payable on an annual basis, in advance.

At the end of the contract term, your contract will automatically renew for an additional contract term until explicitly cancelled by you. Cancellation must be issued to one of our email addresses at least thirty (30) days prior to the end of the contract term. This notice allows for the necessary arrangements to be made and ensures a smooth transition for both parties. Any cancellation requests received after the notice period will be processed at the conclusion of the subsequent contract term.

Unless otherwise agreed, all design Services require an advance payment of a minimum of fifty (50) percent of the project quotation total before the work is supplied to the Customer for review. The balance of the project quotation total is due upon completion of the work. If our total design or development fees are less than £500, full payment (100%) must be made before we commence work.

Deposits and payments for Services rendered are considered fully earned and non-refundable. 

2.2 Developer services

If our total developer fees are less than £500, full payment (100%) must be made before we commence work. Where our quotation is for more than £500, we require an advance payment of a minimum of fifty (50) percent of the project quotation total before we commence work.

Payments for Services rendered, including developer time and Software, are considered fully earned and non-refundable. 

2.3 Software

Unless explicitly stated on the order, the Customer will be emailed access to installation instructions explaining how to install the Software on their website themselves. The Customer may not give or grant any third-party access to the installation instructions.

The proprietary markings contained within the Software, including without limitation any copyright notices or confidential legend, must not be concealed, modified, removed, or destroyed in any way.

The Customer must not reverse engineer the Software, or attempt to reverse engineer the Software.

The Customer must not sell, resell, redistribute, lease, loan, publish, distribute, redistribute, merge or transfer the Software, or the installation instructions.

The Company will not install or modify the Software for the Customer unless the Software has been purchased “with installation”.

If Software is purchased “with installation” we will install the Software on the Customer’s website, provided that the Customer has added us as a contributor to their website with administrative permissions, as specified on the order form. We will install the Software and will not make any adjustments, modifications or customisations to the code. On request, and at our sole discretion, we may provide the Customer with an estimate for such additional work.

When you purchase Software from us you will receive a single copy of the Software for use on the single website that you specify at the time of purchase. The Software is not transferable and will stop working if the Squarespace domain name or primary domain name do not match the details that you specify at the time of purchase.

Where Software is provided as Subscription Software, additional terms in Section 2.4 apply.

2.4 Software Subscriptions

Some of our Software is provided on a subscription basis (“Subscription Software”). Where Software is purchased as a subscription, access to and use of the Software is conditional upon an active, paid subscription.

Subscription Software is licensed, not sold. You are granted a limited, non-transferable, non-exclusive licence to use the Software only for the duration of your active subscription term.

Subscription fees are billed in advance on a recurring basis (for example monthly or annually, as specified at the time of purchase). Your subscription will automatically renew at the end of each billing period unless cancelled prior to renewal.

You may cancel your subscription at any time. Upon cancellation:

• Your subscription will remain active until the end of the current billing period; and

• At the end of that period, your licence to use the Software will immediately terminate.

When a subscription ends (whether by cancellation or non-payment), the Software will cease to function, and you will no longer be entitled to use it, receive updates, or access support. No further subscription fees will be charged after cancellation.

All subscription payments are non-refundable. We do not provide refunds or credits for any unused time within a billing period.

We reserve the right to modify subscription pricing at renewal. Any changes will not affect your current billing period but will apply from the next renewal.

3. Customer review

The Company will provide the Customer with an opportunity to review the appearance and content of the Services during the design phase and once the overall project is completed.

If the Customer wants to change the Scope of Work after acceptance of this Agreement, they shall send us a written instruction describing the requested changes in detail. Within seven (7) days of receiving this we will respond with a statement proposing our availability, additional fees, changes to delivery dates, and any modification to the Terms and Conditions. We will evaluate each change at our standard hourly rate.

At the completion of the project, the Services provided will be deemed to be accepted and approved unless the Customer notifies us otherwise within seven (7) days of the date the materials are made available to the Customer.

4. Turnaround time and content control

4.1 Websites, online stores and hosting

The Company will build and publicly post the Customer’s website by the date specified in the project proposal, or at a date agreed with the Customer upon the Company receiving initial payment, unless a delay is specifically requested by the Customer and agreed by us.

In return, the Customer agrees to delegate a single individual as a primary contact to aid us with progressing the commission in a satisfactory and expedient manner.

As a small business, we must ensure that work we have programmed is carried out at the scheduled time and on occasions we may have to reject offers for other work to ensure that your work is completed at the agreed time. On any occasion where progress cannot be made with your project because we have not been given the required information in the agreed time frame, and we are delayed as result, we reserve the right to impose a surcharge of up to 25%. 

During the project, the Company will require the Customer to provide website content, including but not limited to text, suitable images, documents, videos and/or sound files. We ask that you provide all the required information in advance. Failure to adhere to supply such content in a timely manner may result in a delay to the website launch or work completion date.

The Customer guarantees that all elements of text, images or other artwork provided are either owned by the Customer, or that the Customer has permission to use them. If photographs were taken in a private setting, the Customer guarantees that all persons in the photographs have given their consent to be photographed and for their image to be published on the website.

The Customer agrees to protect us from any claim by a third party that we are using the third party’s intellectual property.

4.1.1 Text content

Unless otherwise agreed, the Customer is solely responsible for supplying all text content, commonly referred to as "copy”. The Customer should provide all text content for the project in a structured document format, ideally Microsoft Word. Said document shall include clearly titled sections corresponding to the agreed-upon page names within the project scope. The document must not contain images.

Failure to adhere to this specified format may result in delays and additional charges for reformatting or content organisation. The Customer is responsible for verifying the accuracy of the text content provided and for proofreading all text to ensure the absence of any mistakes or errors. The Company shall not be held liable for any deficiencies, inaccuracies, or legal issues related to the content provided by the Customer.

The Customer understands that timely provision of appropriately formatted content is essential for the expeditious completion of the project. The Company will shall not be held liable for delays to the project resulting from delays in the Customer’s provision of content.

4.1.2 Graphics and image content

The Customer should supply graphic files, including logos, in an editable, vector digital format.

The Customer should supply photographs as individual high resolution JPEG or PNG files at least 2500-pixels wide, with filenames that indicate their content. Contact us if you need clarification on this.

4.2 Software

Software (including “plugins”) is normally provided within three Business Days. For us, a “Business Day” means 10:00 to 17:00 in the United Kingdom, on any day, other than a Saturday, Sunday or a public holiday.

We offer an ‘express’ fulfilment option for many of our Software products, where we prioritise your order the same Business Day. If you wish to use this additional cost service, it must be selected at the time of purchase. When ‘express’ fulfilment has been purchased, the Software is normally provided the same day (by midnight UK time), where a valid order has been received by 16:00 (4pm) UK time on a Business Day. Orders received after this time on a Business Day will be fulfilled the next Business Day. Orders received on a Friday after 16:00 (4pm) UK time, or at any time on a non-Business Day will be supplied by midnight on the next Business Day.

5. Payment

5.1 Websites, online stores and hosting

Invoices will be sent to the Customer at the intervals defined in the Proposal. Invoices are sent via email and are due upon receipt. Payment for Services is due by electronic transfer (preferred) or cheque. Payment details are shown on our invoices. 

Accounts that remain unpaid thirty (30) days after the date of the invoice will be assessed a service charge in the amount of the higher of one and one-half percent (1.5%) of the total amount due or £50 per month.

Any prices quoted by us via our website, phone, or email are estimates and subject to change at any time. To confirm a price, the Customer will need to complete full payment by placing an order online, or in response to an invoice.

5.2 Software

Software (“plugins”, “extensions”, “digital content” or “code”) must be paid for in full (100%) before it is supplied. Payment must be made online using one of the methods available at checkout.

By purchasing Software, you acknowledge that our Software is supplied as digital content for business use. Software must be paid for in full before it is supplied. Please refer to our Withdrawal Information page for further information regarding statutory withdrawal rights.

6. Web browsers

The Company makes every effort to ensure that a person’s experience of our Services and Software is appropriate to the capabilities of a browser or device. To do this. we test our work on the most current versions of major desktop browsers. They may include desktop browsers made by Apple (Safari), Google (Chrome) and Mozilla (Firefox). We may also test our our Services and Software using popular mobile devices, including the latest versions of Apple (Safari) and Google (Chrome) on iOS devices and Google (Chrome) on Android phones. We do not test specific devices, apps, or other browsers unless agreed separately in advance.

The Company cannot accept responsibility for Services or Software that do not display acceptably in older versions of browsers, nor can we guarantee correct functionality with all browser Software across different operating systems. We won’t test in other older browsers unless agreed separately. If the Customer needs an enhanced design for an older browser we may, at our sole discretion, provide the Customer with an estimate for such additional work.

7. Rights to use our service

Subject to this Agreement, the Company hereby grants you a limited, revocable, non-transferable and non-exclusive licence to use the Services through a user identification reference provided by us (“User ID”) to the extent, and only to the extent, necessary to access and use the Services in accordance with the terms of this Agreement.

For Subscription Software, this licence is conditional on an active subscription and will automatically terminate if the subscription ends.

8. Your content

Where our Services include hosting, you are legally responsible for all information, data, text, software, music, sound, photographs, graphics, video, messages or other materials uploaded, posted or stored in connection with your use of the Services (“Content”).  The Company and our hosting agents (Squarespace Inc.) are not responsible for your Content. You hereby grant the Company and our hosting agents a worldwide, royalty-free, non-exclusive licence to host and use the Content in order to provide you with the Services and hereby represent and warrant that you have all the rights necessary to grant us such licence. You are responsible for any Content that may be lost or unrecoverable through your use of the Services. You are encouraged to archive your Content regularly and frequently. 

9. Account access

Some of our Services may require you to give us access to or require you to provide login information and password information for accounts or services you may have with Third Party Services. When you provide this information to us or give us access to these third party accounts you agree that you have read all contracts and written agreements governing such access, login information and passwords and that you have all the necessary contractual and legal rights to give us such access, login information and passwords.

10. Monitoring

We may, but have no obligation to, monitor Content on the websites using our Services. We may disclose any information necessary or appropriate to satisfy our legal obligations, or operate the Services properly. We may refuse to post Content or we may remove Content, in whole or in part, alleged to be unacceptable, undesirable, inappropriate, or in violation of this Agreement.

11. Hosting rules

a. You will not use the Services for any unlawful purposes or to conduct any unlawful activity. You agree to indemnify and hold us harmless from any claims resulting from your use of our Service that damages you or any other party.

b. You will not use the Services to impersonate another person.

c. You may not send unsolicited messages (also known as junk mail or SPAM) to promote any website published on the Site.

d. You may not upload, post, email, transmit or otherwise make available or initiate any Content that contains software viruses, worms, Trojan horses or any other computer code, files or programs that interrupt, destroy or limit the functionality of the Services.

e. You may not upload digital files larger than 300MB or audio files larger than 160MB. You also may not have a site with more than 1,000 navigation pages. We don't recommend having more than 400 pages.

f. You will not share your password, let anyone else access your account, or do anything that might jeopardise the security of your account.

g. You will not attempt to or actually override any security component included in or underlying the Services.

h. You will not attempt or engage in any action that directly or indirectly interferes with the proper working of or places an unreasonable load on our infrastructure.

i. You will not publish Content, or links to Content, that is:

• Pornographic, sexually explicit, or violent

• Illegal (including stolen copyrighted material and material that infringes or has the potential to infringe the intellectual property rights of another)

• Reasonably likely to cause harm, or that could be reasonably considered as slanderous or libellous

• Breaches another’s privacy

12. Default

Accounts unpaid thirty (30) days after the date of invoice will be considered in default. If the Customer in default maintains any information or files on our hosting service we will, at our discretion, remove all such material from our hosting service or remove it from public access.

The Company is not responsible for any loss of data incurred due to the removal of the service. Removal of such material does not relieve the Customer of the obligation to pay any outstanding charges assessed to the Customer’s account. Cheques returned for insufficient funds will be assessed a return charge of £25 and the Customer’s account will immediately be considered to be in default until full payment is received. Customers with accounts in default agree to pay us reasonable expenses, including legal fees and costs for collection by third-party agencies, incurred by us in enforcing these Terms and Conditions.

13. Termination

Services may be terminated by us, without cause, at any time.

Services may be terminated by you, without cause, by following the cancellation procedures set forth in Section 2. You will be invoiced for design work completed to the date of first notice of cancellation, for payment in full within thirty (30) days.

We may terminate Services at any time, without penalty and without notice, if you fail to comply with any of the terms of this Agreement or the intellectual property protections applicable to these Services.

Notice of termination of Services by the Company will be sent to the contact email associated with your account. Upon termination, we have the right to delete all data, files, or other information that is stored in your account.

14. Copyright

All our work (including, but not limited to, our Software, site designs and site code) is copyrighted and protected by copyright law. All rights reserved. 

When you purchase a website or Software (also known as 'code', ‘extensions’ or ‘plugins’) from us, you get a single copy of the Software for use on a single website. You cannot (for example) legally make another copy for use on another website. 

In addition to the Software that you can purchase from us, we may also publish free guides on our website. Whilst we do not charge for these guides or the accompanying code, both are copyright protected. You may use code that is labelled as ‘free’ on your own website, but you must not publish, sell or distribute the code (including to customers) or make any other claim to it. For the avoidance of doubt, this means that you may not use the code for a customer’s website, unless you have paid us a royalty fee.

We may use Third Party Services to detect illegal use of our copyrighted work, and we reserve the right to pursue anyone worldwide who breaches our copyright terms. 

15. Perishability, updates and support

Our Services may include a number of Third Party Services and applications (collectively, “Third Party Services”). Examples of Third Party Services include our hosting provider, domain registrar, ecommerce payment processors, currency rate services, social media platforms and email service subscriptions such as Squarespace, Shopify, Webflow, MailChimp, G-Suite. These Third Party Services may have their own terms and policies, and your use of them will be governed by those terms and policies. We don't control Third Party Services, and we’re not liable for them.

15.1 Website Support

When we design, build and supply a complete website, we always provide full premium support for the duration of your software-as-a-service contract with us.

15.2 Software Support

Our Software is supplied with full online support for the first thirty (30) days. This support system is in place to ensure that you are able to get your Software installed, configured and working shortly after purchase. We’re here to resolve any issues you might have with the installation process itself, getting any of the functions to work as explained, or fixing any bugs that you find during installation or initial use. Each user is entitled to a reasonable amount of support during this period, subject to a reasonable use clause. The definition of reasonable use is determined by us at our sole discretion.

We cannot guarantee that the Software will be compatible with other code, plugins, customisations or integrations on the Customer’s website. It is the Customer’s responsibility to ensure that the Software is functioning correctly on their website.

The Company does not guarantee that our Software will be compatible with any future revisions, updates, features or versions of Squarespace or other Third Party Services. Our Software’s operation is subject to changes to Third Party Services, including the Squarespace platform. These Services make changes and updates to their platform or Services, and they may do so without notice. Such changes may render the Software provided by us inoperable; technology advancements, improvements or updates may also render the Software partially or entirely inoperable. In such situations we are under no obligation to inform, update or fix any Software and we are not liable to the Customer or any third-party for damages or losses, including but not limited to profits, revenue, savings, data, goodwill or other intangible losses including incidental, consequential or special damages, even if the Customer has advised us of them.

You’ll find a detailed explanation of the support that we offer for our Squarespace Extensions on our Software Support Terms and Conditions page.

16. Promotion

The Company retains the right to display web content as examples of our work in our portfolio and as content features in other projects. When we have designed a Customer’s website we also retain the right to place and retain a discreet text or image link in the footer of the website. If a graphic is used, it will be designed to fit in with the overall site design.

If a Customer requests that the design credit be removed, a nominal fee of 10% of the total development charges will be applied. When total development charges are less than £15000, a fixed fee of £1500 will be applied.

Where our Software has been supplied for use on a website, the Company retains the right to list the website as a user of their Software and to provide a link to the website with or without a screenshot of the website.

17. Liability

The Company will not be liable for any failure or delay in performing work or delivering products or services or for any loss or damage caused by or arising from events or circumstances beyond the Company’s reasonable control which includes, without limitation, acts of God, wars (whether declared or not), riots, civil commotions, malicious damage, embargoes, compliance with any law or governmental order, rule, regulation or direction, breakdown of plant or machinery, fire, flood, accidents, strikes, lock-outs or other industrial disputes, failure of a utility service or transport network, unusually severe weather conditions, default of suppliers or subcontractors or the actions of third-parties not employed by either party.

The Company excludes itself and Agents from any and all liability up to the maximum allowed by law for:

• Loss or damage caused by any inaccuracy;


• Loss or damage caused by omission;


• Loss or damage caused by delay or error, whether the result of negligence or otherwise;


• Loss or damage to customer's artwork/photos, supplied for the site, immaterial whether the loss or damage results from negligence or otherwise;


• Loss or damage caused by any software or code malfunction, bugs, performance issues or failure of software or code. 


The Company shall not be liable to the Customer, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for loss of contracts, loss of profits, loss of revenue, loss of business, loss of data, increased costs, increased overheads, increased expenses, all indirect losses, all indirect costs, all consequential costs, all consequential losses and special damages, even if the Customer has advised the Company of them.

The Company can’t guarantee that their work will be error-free and won’t be liable to the Customer or any third-party for damages or losses including but not limited to lost profits, lost data, lost revenue, lost savings or other incidental, consequential or special damages, even if the Customer has advised the Company of them.

The Company cannot guarantee the functionality or operations of any website code or the performance of third-party systems, Services or platforms including but not limited to Squarespace. The Company cannot guarantee that any Service(s) will be uninterrupted or error free, nor does it warrant that the contents are current, accurate or complete and the Company cannot make any guarantees or warranties regarding their up-time, reliability or performance.

The Company will not be liable for any changes in search engine position as a result of the Company’s work, products or Services.

The Customer agrees that the Company is not liable for any failure to inform or implement any updates to their website, any code or services to comply with, including but not limited to new legislations, software releases and web standards. The Customer agrees that it shall defend, indemnify, save and hold the Company harmless from any and all demands, liabilities, costs, losses and claims arising from omission to inform or implement these updates.

It is the Customers responsibility to ensure that their website complies with all laws and regulations including but not limited to GDPR and to ensure that all notices are in accordance with any laws or regulations. This includes, but is not limited to Privacy Notice, Terms of Business and Terms of Services.

Where third-party services or Software has been used it is the Customers responsibility to ensure that they are compliant with the third party’s policies that condition the use of the Third Party Services.

18. General

These Terms and Conditions supersede all previous representations, understandings or agreements. 

19. Governing law

This Agreement shall be governed by Northern Ireland law. Northern Ireland courts shall have exclusive jurisdiction over any disputes.

20. Contact Information

Registered address:

Soundfocus Digital Ltd
Blick Studios
46 Hill Street
Belfast
BT1 2LB

Registered in Northern Ireland, Company Number: NI709687.

Please send any questions to us via our contact page.