Why do I need the Enquiry Form Plugin?
If you’ve ever tried to add an enquiry or special order form to your Squarespace products you’ll know how complex and visually unattractive it can be. We have a solution that is ideal for products that are made to order, products that involve high shipping costs, or where prices need to be negotiated.
Our plugin adds a button to each of your product pages allowing customers to contact you via a custom form (that you design) to enquire specifically about that product. Use it as an Enquiry or Custom Order button. When you receive the email, you’ll know which product they enquired about and you can reply directly to them. You build the form (once!) in Squarespace. You can add it to all products, tagged products or POA products (where you’ve set a 0.00 price).
Completely customise the form. Choose the fields that you want to include.
Build the form once and apply it to multiple products of your choice.
Receive product details
The form includes the product name and the product URL automatically.
Submitted forms will trigger Squarespace events. Fully compatible with Zapier™.
No ongoing charges or subscription costs. Pay once, use forever (on a single site).
Increase User Engagement
Offer a clearly signposted, easy to use route for potential customers.
The enquiry button launches a pop-up form right there on the product page.
Exclusively made by us for Squarespace websites. Fully supported.
This plugin is compatible with templates in the Brine family. Other templates do not offer any of the more advanced commerce features or support languages other than English. We only recommend the Brine family.
The plugin is locked to the domain name of your site. It is not transferable and will stop working if the Squarespace domain name or the primary domain name does not match the details supplied on the order form.
Our plugin is installed on the websites shown above. The inclusion of these examples does not imply a recommendation, nor does it indicate that we were involved in the design of these sites. Content can change without notice, so it may be possible that the plugin has been removed or disabled from any of these sites before we have had the opportunity to remove a link. The screenshots and links have been published in good faith and for general information purpose only. These websites may be copyrighted and/or trademarked by the businesses they reference.
Frequently Asked Questions
Is my Squarespace template supported?
The plugin can be installed on websites using a Brine-family template. At the time of writing, there are more than 45 of these. You’ll find a full list of them in the Squarespace support article: Using the Brine template or you can view them using the template store. Brine templates are the newest Squarespace 7.0 templates and are the most flexible templates available. They support advanced commerce features and multiple languages including English, French, German, Italian, Portuguese and Spanish.
If you are unsure which template your website is using, log on to your website and from the home menu choose Help.
This panel will show you the Squarespace version and template you are using.
Will you produce a version for other templates?
We will not be producing a version for other Squarespace 7.0 templates. This is because Squarespace is phasing out all the other templates and is not investing in them. To use plugins with a Squarespace online store, we recommend that you switch to a Brine template. You can do this on a live site by following the Squarespace guide: Switching templates.
On 11th July 2019, Squarespace launched ‘Squarespace 7.1’, an updated version of their platform. This version is currently being tested. A new version of the plugin will be released when 7.1 is (in our opinion) ready for production use.
How do I install the plugin?
Full instructions are provided when you purchase this plugin. Installation requires you to know how to create a Squarespace form (using a Form Block) and how to copy and paste code into your website’s code areas. If you are unsure what to do, or you’d just prefer professional installation, our Squarespace expert can install it for you. You can book installation here.
When will I receive the plugin?
We normally supply the plugin code by email within 72 hours of your order. If we expect it to take longer, you’ll hear from us within the first 24 hours.
Is my Squarespace plan supported?
How does the plugin work?
When the code has been installed, you select which products should have the Enquiry button.
You have three choices for each product:
an Enquiry button beside the Add-to-Cart button
an Enquiry button instead of the Add-to-Cart button
no Enquiry button. Just the Add-to-Cart button
When a visitor clicks the Enquiry button, they see the form you have designed. When they submit the form, the details tha they have entered are sent to you, together with the product name and a link to the product. This is so that you know which product their enquiry refers to.
When an Enquiry Form is submitted, what happens?
You can connect the Enquiry form to email or the online automation tool Zapier. This lets you create Zaps, a type of automated workflow, to connect your form to over 1,000 apps.
Form submissions can trigger additional Zapier integrations like Slack, Trello, ConvertKit, Salesforce and more. This can help you save time by connecting Squarespace to useful tools and automating processes.
Can I try the plugin?
Yes! Try it using the example site(s) above.
Can I choose a different language?
The form will use the language that you selected for your site. The template supports English, French, German, Italian, Portuguese or Spanish
Can I change the questions on the Enquiry Form?
Yes. You design the form yourself. You have complete control over the design of the form.
Can I customise the colours?
You can change the colours of the form using Custom CSS, but we do not provide support or guidance about how to do this. If you would like assistance customising the form, you can book a Squarespace expert to help you.
Does the plugin work on mobile?
Yes, the plugin uses Squarespace features and works well on touch devices like mobiles and tablets.